Terms of use

Terms of use


Welcome to our website. margiora.gr is the online store for the sale of products via the Internet (hereinafter “online store”), created and operated by the joint venture company named Margiora, based in Kythnos, Kallisperi street number 6 , TK 11742 and is legally represented, GEMI number:@@@@@@@@@@@@@@, VAT number 801326478 of DOU 1 ATHENS, Supplier Registry number:@@@@@@@@@@@@@@ @@, electronic contact address: contact@margiora.gr online store service telephone line: 2109235749 (hereinafter the “Company”).

Field of application

The following terms and conditions (hereinafter “Terms”) cover every sale of products from the Company’s online store located on the margiora.gr website. Any other Terms and Conditions are expressly excluded.

Every user who enters and transacts with the online store (hereinafter the “Customer” or “User”) is deemed to consent and unconditionally accept the conditions set forth here, without any exception. If any user does not agree with these terms, he must refrain from visiting, using this website and from any transaction with the online store.

General Terms

The Company reserves the right to freely modify or revise the terms and conditions of use and transactions from the online store, and undertakes the obligation to inform consumers of any change, through the pages of this online store. Contracts through the online store are drawn up in the Greek language.

Only natural persons, aged 18 years or older, who have legal capacity to conclude a sales contract and act in the capacity of a consumer, i.e. for non-commercial purposes, can make a purchase through the online store. The users of the online store, by submitting their order, declare with all responsibility that they have legal capacity to enter into binding contracts.

A necessary condition for placing an order from the online store is the completion and submission by the user/customer of the relevant order form with the necessary information for the conclusion of the sale and the acceptance of the terms of the sales contract and the terms of use.

Information Provided

The Company is committed to the truth, accuracy and completeness of the information listed in the online store, regarding the identity of the Company and the transactions provided through the online store. In the context of good faith, the Company is not responsible and is not bound by entries of electronic data made by mistake or error in common experience and is entitled to correct them whenever they come to its knowledge.

Limitation of Liability

The Company fully complies with the applicable provisions regarding sales, electronic commerce and consumer protection.
The Company, in the context of its transactions from the online store, informs the Customer based on the data of availability or non-availability of the products observed each time and in no case can it guarantee their availability. In any case, the Company undertakes to promptly inform the Customer of the unavailability, in which case it bears no further responsibility.

In the context of good faith, the Company is not responsible and is not bound for any errors or deviations in the common experience, in characteristics, photos and prices of products and cannot exclude the possibility that there may be incorrect entries for any reason during the import and/ and updating the features and/or price of a product. However, it undertakes to correct them whenever they come to its knowledge.

The online store provides the content (information, names, images, etc.), products and services through the website “exactly as they are”. In no case shall the Company be liable for any claims of a civil and/or criminal nature nor for any damage (positive, special or cumulative which indicatively and not restrictively, disjunctively and/or cumulatively consists of loss of profits, data, lost profits, monetary satisfaction, etc.) that may be suffered by a visitor or user of the online store or a third party, due to a cause related to the operation or non-operation and/or the use of the website and/or inability to provide services and/or products and/or information available from it and/or from any unauthorized interference by third parties in products and/or services and/or information available through it.

Intellectual Property

All the content of the online store, such as indicative titles, marks, images, graphics, texts, etc., is the intellectual property of the Company (or of third parties from whom the Company has obtained a license for the operation of the online store) and is protected by relevant provisions of Greek and European law and international conventions. The names, distinctive titles, marks, images, photographs, designs, logos, graphics, distinguishing features, texts and audiovisual material, which are listed and represent the online store on the margiora.gr website. or the products or services of the Company or third parties, are property and trademarks of the Company or third parties respectively, protected by relevant copyright and trademark laws. The appearance of these on this website and in the Company’s online store should in no way be taken as a transfer or assignment of a license or right to use them. Any copying, reproduction, distribution, modification, resale, creation of a derivative work, modification in any way, or misleading the public about the real provider of the online store is prohibited. Reproduction, republishing, uploading, communication, dissemination, transmission or any other use of the content in any manner or medium, for commercial or other purposes, is permitted only with the prior written consent of the Company or any other copyright holder.

User Responsibility

The User agrees and undertakes to use this website, as well as the services, information and data of the online store, in accordance with the Law, good faith and good morals. The User agrees that he must provide true and accurate information in his transactions with the online store and correctly and accurately fill in the necessary fields in his communication forms with the online store (name, surname, e-mail address, etc.). The User assumes all responsibility for the use of his account in the online store by persons not authorized by him and for any damage the Company suffers as a result.

The User agrees and undertakes not to use the online store for:
-sending, publishing, sending by e-mail or transmitting in other ways any content that is illegal for any reason, causes illegal offense and harm to the Company or any third party or violates the confidentiality or privacy of information of any person,
-sending, publishing, sending by e-mail or transmitting in other ways any content that offends users’ morals, social values, minors, etc.,
-posting, posting, e-mailing or otherwise transmitting any content that users do not have a right to transmit under the law or applicable agreements (such as inside information, proprietary and confidential information obtained or disclosed as part labor relations or covered in confidentiality agreements),
-sending, publishing, sending by e-mail or transmitting in other ways any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of third parties of any kind,
-sending, posting, e-mailing or otherwise transmitting any material that contains software viruses or any other codes, files or programs designed to interrupt, damage or destroy the operating equipment of any software or computer hardware,
– intentional or unintentional violation of applicable laws or regulations,
-harassing third parties in any way,
-collect or store personal data about other users.


The Company reserves the right to freely shape the pricing policy of the online store, to modify the displayed prices, to change and/or withdraw offers with or without prior notification to the users/customers, who will be informed of the applicable price each time, from its relevant post on the website. The prices of products purchased from a physical store of the Company may differ from the listed prices of the online store, and the Company bears no responsibility and does not cover differences in the prices of the products that the Customer found afterwards due to the existence of a lower price in the online store store, relative to the physical store or vice versa.
All listed prices of the online store products are in euros and include VAT. The final prices of each product do not include the shipping costs, which are calculated in the text of the order, based on the Customer’s choice for the place of shipment of the products. For additional charges, shipping, delivery or mail, as well as for any other expense or fee, the Customer is informed before submitting his order. Where such charges cannot reasonably be calculated in advance, the fact that such charges may be required shall be made known to the Customer prior to the submission of his order, and in the event that they could not be calculated at the time of the order and were not disclosed to the Customer , by phone before the confirmation of receipt of the order, then these are not borne by the Customer without his prior express consent.
In the event that a product is offered at an unusually low or high price in relation to its market value, the Customer, before proceeding with his order, may contact the Company by phone or by sending an e-mail to contact@margiora.gr.


The Company provides information on each product on its website, depending on its type, informing the Customer of its main characteristics. The photos of the products in the online store are not contractual and are provided for information only. The Company’s products are manufactured and packaged according to strict quality rules and stored under excellent storage conditions. Some food products may contain allergens which are specified for each product under the heading “Allergens”. Information on the ingredients of packaged food products is indicated on their packaging, based on the applicable legislation.

The Company, as part of its policy, reserves the right to modify the types and categories of its products at any time and undertakes the obligation to accept orders within the limits of its available stocks.

Register/ Login

To register or connect the User to the online store, a name, contact phone number, mailing address and electronic address (e-mail) are required. This information remains strictly confidential. The Company reserves the right to use this information to send updates on offers or new products to customers or registered users.


Place an order – Offer to buy
The order of the products by the Customer is submitted by completing and sending the special order form available in the online store. Before submitting the order, through a special link, the Customer becomes aware of the conditions regarding the sale of the products he wishes to acquire and then chooses to activate the relevant icon “I have read and accept the terms and conditions of purchases” and “Order with obligation to pay”, thereby expressly and unconditionally stating that before submitting his order, he received knowledge in a clear and understandable manner about:

-The full details of the Company (name, headquarters, publicity details, address, phone, fax, e-mail address) as well as the supplier of the ordered products where applicable,
-The main characteristics of the products of the order as described in the online store,
-The total price of the products of the order, including VAT, all fees, all additional charges (shipping, delivery or post) and any other expenses, for the fact that such additional charges may be required, as well as that the listed final price of each product in the online store, does not include shipping costs, which are calculated after the text of the order, based on the choice of shipping method of the order,
-The means of payment, delivery, execution, as well as the deadline within which the Company undertakes to deliver the products and any limitations of delivery and means of payment,
– The cost of using the means of remote communication for the conclusion of the contract, when this is calculated on the basis of a charge other than the basic tariffs,
-The obligation of payment by the Customer upon submission of the order,
-The existence of the Company’s liability in accordance with articles 534 et seq. of the Civil Code for real defects and lack of agreed properties, the duration of the contract and the conditions for its termination where applicable and the minimum duration of the Customer’s obligations under the contract , where applicable,
-The right of withdrawal by the Customer (conditions, deadline, procedure, exceptions) where applicable and in case of withdrawal, the burden of the Customer with the direct cost of returning the products to the Company as well as the obligation of the Customer, if he has used it, to pay reasonable costs to the Company, while when no right of withdrawal is provided under the Law, the information that the Customer does not have a right of withdrawal or the circumstances in which the Customer loses the right of withdrawal,
-Where applicable, the possibility of recourse to an extrajudicial complaint and redress mechanism to which the Company belongs, as well as the ways of accessing it.
Sending the order to the Company constitutes a proposal to purchase the ordered products and a declaration of acceptance of all charges described in the order. If there is no information or acceptance from the Company, the Customer, having made the payment for the order, is entitled to the refund of the payment.
Confirmation of receipt of order-Preparation of sale

The order is not binding on the Company until the Customer receives confirmation of acceptance of the order from the Company, as described below.
The order is considered received by the Company, from the moment the Customer receives a relevant notification from the Company, with the number of his order and the indication “Confirmation of Order Registration”, at the electronic contact address he has registered.
During the processing of each registered order, the correctness of the final price of the product and its availability are confirmed and in the event that the availability or the delivery time differs from the one listed, the Company informs the Customer accordingly. As soon as the Company establishes the availability and the absence of any errors in the pricing or the characteristics of the products, it will confirm the acceptance of the order by email. In the above message, the content of the order, the total price and the estimated delivery time of the order will be explicitly confirmed, as this was already known to the Customer before submitting his order. The order is considered binding and the sale is considered to have been established and creates claims between the Customer and the Company, only with the sending and receiving of the electronic message with the indication “The order has been sent” or “The order is ready for collection”.
The status of the order is constantly updated, but also when changes occur during its management and the Customer is obliged to check the status of his order and to immediately inform the Company in writing of any error in his order, otherwise the details mentioned in the Confirmation of Registration of his order, will be applied to the sales contract. The Customer has the possibility to be informed about the progress of the order by the Company either by phone 2109235749, or by sending an email to the address contact@margiora.gr or electronically by logging into his account with his personal codes (username and password), choosing “track order” via link.
In the context of good faith, the Company is not obliged to accept an order and conclude a sale of products, which due to a mechanical or typographical error appear in the online store with an incorrect price, either lower or higher than their normal applicable price. Since the error concerns only part of the products of the order, the order is valid and executed normally for the remaining products, unless the Customer declares that he does not wish the partial execution of his order, in which case the Company must cancel the entire order.
Availability of Products
The Customer is informed about the products and their availability, through indications in the online store. The Company reserves the right not to accept a specific order and therefore not to complete the sale, if the products are not available at the time of the order. In case the lack of availability concerns part of the products of the order, the remaining part of the order is executed normally, unless the Customer declares that he does not wish for the partial execution of the order, in which case the Company must cancel the entire order. Any payments are returned to the Customer without delay, in the same way the Customer chose to pay for their order.
In the event that a product is not available after the final registration of the order, the Company informs the Customer of its possible delivery time. If the time is not satisfactory to the Customer, the order is canceled and any payments are returned to the Customer without delay, in the same way that the Customer chose to pay for his order.

Order delivery
To receive the order, the Customer must show the confirmation of the order (order number), the notice of receipt and an official identification document (police ID, passport, etc.). The delivery can also be made to a third person authorized for this purpose by the Customer, with a special authorization from the Customer (approved by KEP, police or other Authority) and an official identity document of the authorized person (police ID, passport, etc.). The Customer or the authorized third party upon receipt must check the products he receives, as with his signature he confirms that he has received them properly and upon receipt the risk passes to the Customer.
Shipping to the place chosen by the Customer: If the Customer, when submitting his order, chooses to send the products to a place of his choice, the products are delivered to a cooperating transport company (courier) and the Customer will receive an electronic notification that the product is ready to ship. The Customer will be informed by the transport company about the delivery time. The shipping costs are borne by the Customer and are calculated based on his order when it is submitted, through a special link, entering the Prefecture and the ZIP code. of the region of his choice. Any incorrect entry of shipping details by the Customer, which results in an incorrect calculation of the shipping costs, is not borne by the Company, but by the Customer. In case the Customer chooses payment by cash on delivery, he is not charged with the costs of cash on delivery.
To receive the order, the Customer must present the order confirmation (order number), the notification for the shipment and an official identification document (police ID, passport, etc.) to the employee of the cooperating carrier. The delivery can also be made to a third person authorized for this purpose by the Customer, with a special authorization from the Customer (approved by KEP, police or other Authority) and an official identity document of the authorized person (police ID, passport, etc.). The Customer or the authorized third party upon receipt must check the products he receives, as with his signature he confirms that he received them properly and upon receipt the risk passes to the Customer. If the Customer does not receive the products after receiving the shipping notification and despite the relevant notification from the carrier, the Company reserves the right to either cancel the order or withdraw from the sale.
When the place of shipment is not covered by the network of the cooperating transport company or the Customer wishes to transport the products with his own means and expenses, the Customer informs the Company in writing, indicating the means of transport of his choice (transport company, agency etc.) and the Company undertakes to ship the products in the manner indicated by the Customer. In this case, it is not possible to pay for the order by cash on delivery and the Customer pays for his order as well as the cost of shipping the products to the agency or transport company or the means of his choice, before sending his order. In these cases, the risk from the sale passes to the buyer at the time of delivery of the sold products to the carrier.
The ownership of the sold and delivered products remains with the Company until the final, full and complete payment of the price to the Company.

Delivery time
The delivery time of the products is specified in the order depending on the availability of the products and their place of shipment, which is confirmed by the acceptance of the order by the Company.
In any case, the Company must deliver the products at the latest within thirty (30) days from the time of the sale, otherwise and if there is no written agreement to extend the time (e-mail), the Customer is entitled to unilaterally cancel of the order with a written declaration by email to the Company’s email address info@website.com. If the order is canceled and thus the sales contract is terminated, the Company must return, without delay, all the money paid by the Customer, in full.
For bulk orders or for special orders or orders tailored to the Customer’s requirements, the thirty (30) day delivery time does not apply and the delivery time is agreed on a case-by-case basis with the Customer in writing (e-mail).

Right of Withdrawal

According to Law 2251/1994 as amended and in force, the Customer has the right to return the products he bought from the online store, as long as they are products that are not exempt from the right of withdrawal, free of charge, without being obliged to announce the reason for which he wishes their return, within fourteen (14) calendar days of their receipt. The Customer can deliver these products directly to any store of the Company of his choice or send them at his own expense to any store of the Company. In any case, before returning the products, the Customer can contact the Company, either by phone or by sending an electronic message.

The Customer must return the products intended for return, with the official proof of purchase, in the same condition in which they were received, without the products having been unsealed or their packaging tampered with or having been used. A condition also for the return is that the conditions of their preservation have been observed.

The return is accepted only if the Customer has previously paid any amount incurred by the Company for sending the products to the Customer, as well as the shipping costs for their return. The declaration of withdrawal is made in writing by filling in the relevant form available here. and sending it a) either to the postal address of the Company (“Margiora, Kallisperi street number 6, Athens, Postal Code 11742), b) or to the e-mail address contact@margiora.gr. The Company is obliged to confirm receipt of the withdrawal statement in writing as soon as it receives it.

In case of withdrawal, the Customer is obliged to return the products, within fourteen (14) calendar days from the day he communicated the withdrawal. Following the declaration of withdrawal, the Company is obliged to return to the Customer the price collected. The refund of the price due to withdrawal by the Customer will be made at the latest within fourteen (14) calendar days from the time the Company received demonstrable knowledge of his withdrawal. Delivery costs are not refunded, unless the Customer has chosen a delivery method other than the cheapest standard delivery method offered by the Company.

The Customer is responsible for any reduction in the value of the returned products, if he used other than what was necessary.

Exceptions to the Right of Withdrawal

From the Customer’s right of withdrawal provided for in the above paragraph, those products purchased from the online store are excluded and:

-They are not suitable for return, for reasons of health protection or hygiene (e.g. perishable, fresh, unpackaged).

-The Customer has not complied with their storage conditions, as defined by their packaging or imposed for reasons of health protection or hygiene.

-They have been unsealed or used after delivery.

-They can spoil or expire soon.

-They have been manufactured/prepared especially for the Customer, with special specifications or according to the Customer’s requirements or they are clearly customized products.

– In the cases where the price of the products has been paid in a physical store of the Company and in addition, the products have been received from the physical store of the Company, as the sale is not considered to have been made remotely.

Liability for Defects-Returns

Regardless of the Customer’s right of withdrawal, the Company is liable under the provisions of the Civil Code, when the product purchased by the Customer does not meet the contract and in particular when it has a real defect or does not have the agreed properties. For a property to be considered contracted, it must be agreed in writing.
In the event of the Company’s liability for a real defect or for a lack of agreed quality of the product, the Customer is entitled, at his option: a) to demand, at no cost to him, the correction or replacement of the product with another, unless such an action is impossible or requires disproportionate costs, b) request a price reduction, or c) withdraw from the sales contract, unless it is an immaterial factual defect. If the Customer chooses to correct or replace the product, the Company must correct or replace it within a reasonable time. The above statutory rights (AK 540) of the Customer expire after two years for mobile phones.
The Company will replace the products purchased by the Customer, in all cases in which, through proven fault of the Company, they were delivered to the Customer other or substantially different from those ordered. In any other case, returns for food or perishable products are not accepted for health and hygiene reasons.

Force Majeure

The Company reserves the right and does not accept responsibility in cases of force majeure or unforeseeable circumstances or events. The Company is not responsible for delays in the execution of the order, which cannot reasonably be attributed to the fault of the Company or are due to reasons of force majeure (strikes, bad weather conditions, etc.) and undertakes to inform the Customer accordingly in each such case.
Network Availability & Security
The Company makes every possible effort for the good operation of its network. Nevertheless, the Company cannot guarantee that there will be no interruptions or errors. In any case, the Company bears no responsibility in the event that users cannot connect to the website. The Company is not responsible for the security policy of other websites or the way they manage their online visitors.

Confidentiality Statement

The Company treats the User’s correspondence with the online store as confidential and does not transmit its content except to the directly interested recipient and in the cases provided for by law if this is requested or in the event that the content of the message is considered to affect the Company. Such action is necessary to a) protect the rights and property of the Company, b) protect the website from misuse or unauthorized use, and c) protect the personal safety of users or the consumer public. In the event that the User provides a false email address or attempts to impersonate someone else when submitting information, all information will be part of any investigation.
In addition, if the User asks one of the managers from the Company’s Customer Service department to assist him in any electronic correspondence, he will be able to access the full range of information relevant to his request, including the electronic address and of his messages.
Any invalidity of any of the present Terms does not result in the invalidity of the rest.

Applicable Law

These terms and conditions are governed by the provisions of Greek Law, the Directives and Regulations of European Law and the relevant International provisions. Contracts through the online store are governed by European and Greek Law, in particular by legislation regulating issues related to electronic commerce, distance sales and consumer protection. The website has been created and is controlled by Greek legislation, which will guide its use and interpretation. If the User chooses to access the website from another country, he is responsible for following the laws of that country.
The protection of the Distance Contracts Act, as well as these terms, apply to transactions only with natural persons, who transact for reasons that do not fall within their professional activity.
The non-exercise by the Company of its rights under these terms does not imply a waiver of these rights.
All notifications must be made in writing.
The present conditions take the place of information of condition 3b of Law 2251/1994.

Dispute Resolution

In the event that any dispute arises from the transaction between us and if, following your request, we are unable to reach a common agreement between us, we inform you that you have the option of turning to the Electronic Dispute Resolution platform (e-mail address webgate.ec.eurora .eu/odr) which is directly connected to the competent independent Authority “Consumer Advocate” (//www.synigoroskatanaloti.gr) to which you can submit a request for the resolution of the dispute in which case our company can then be called by the competent Authority at its email address contact@margiora.gr. The Company acknowledges in the context of good faith the advisory nature of the decisions of the Authority to be taken and is not committed to the enforceability of these decisions.
In any case of non-conciliatory resolution, the courts of Athens are designated as competent for the resolution of any dispute.
The Code of Consumer Ethics for E-Commerce as formulated on the basis of the Ministerial Decision of the Minister of Economy and Development in the Gazette of the Government of the Hellenic Republic (22/03/2017, Sheet No. 969), is published by this website margiora.gr.